Shipping policy
This Shipping Policy applies to all purchases made from Ayuvarsity] ("we," "us," or "our") via [ayuvarsity.com] (the "Site"). By placing an order with us, you agree to the terms outlined below.
1. Processing and Handling Time
- Order Processing: All orders are processed within [1 to 3] business days (Monday through Friday, excluding major holidays and weekends).
- Order Cutoff Time: Orders placed after [Insert Time, e.g., 2:00 PM EST] will be processed the following business day.
- Delays: If we experience a high volume of orders or unexpected operational delays, shipments may be delayed by a few days. We will contact you via email if there is a significant delay in the shipment of your order.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | [3–5] Business Days | [Insert Cost or "Free over $X"] |
| Expedited Shipping | [2–3] Business Days | [Insert Cost] |
| Overnight Shipping | [1–2] Business Days | [Insert Cost] |
Delivery estimates are calculated from the time of dispatch, not the time of order placement, and are provided as estimates by our carriers rather than strict guarantees.
3. Shipment Confirmation and Order Tracking
- Tracking Info: You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped.
- Active Tracking: The tracking number will become active within [24–48] hours of dispatch.
4. Customs, Duties, and Taxes
- International Orders: ayuvarsity is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, and duties) are the sole responsibility of the customer.
5. Damages and Lost Packages
- Damaged Goods: If your order arrives damaged, please save all packaging materials and damaged goods before filing a claim. Contact us immediately at ayuvarsity@gmail.com with photographic evidence of the damage so we can file a claim with the carrier and process a replacement or refund.
- Lost in Transit: If tracking confirms delivery to the provided address but you have not received the package, or if the package is lost by the carrier, you must notify us within [Insert Number, e.g., 14] days of the expected delivery date to initiate an investigation. We are not liable for packages marked as delivered by the carrier where secure drop-off was confirmed.
6. Incorrect Addresses and Failed Deliveries
- Address Accuracy: Customers are responsible for providing complete and accurate shipping addresses at checkout.
- Redelivery Fees: If a package is returned to us due to an incorrect/incomplete address or repeated failed delivery attempts by the carrier, the customer will be responsible for paying the reshipment costs.